FAQ

FLOWERS ORDERING

1. DESIGNS & PRICES 
• All prices are EXCLUDING delivery charges
• Flowers arrangement designs are subjected to slight variations and availability of flowers
• Due to inherent limitation of the electronic media there may be certain difference in colours, presentation or specifications of the products seen on the computer and in reality that are beyond our control. 
• Availability of certain festive designs are subjected to festive seasons and selected occasions.
• Requests for any changes to standard flowers arrangement designs are not allowed.
• Additional surcharge is payable for any changes to designed flowers arrangement 
• Additional surcharge is payable for additional flowers 
• We reserves the rights to SUBSTITUTE, CHANGE, ACCEPT or CANCEL any orders with the available flowers
  
2.  ORDERS 
• Orders may be made through our Dial-a-cake hotline +65 6243 2997 for local residents
• Orders may be made SAME DAY subjected to cakes availability through online ordering
  
3.  PAYMENT 
• Payment must be made in full upon ordering. 
• Only AMEX, VISA and Mastercard will be accepted for telephone orders.
• All payments are non-refundable. 
  
4.  DELIVERY & ACCEPTANCE 
• The delivery service is available daily. The exact time of delivery cannot be fixed and We will endeavour to deliver within the selected delivery timing.

Choice of Delivery Schedules 
  (For Non-Festive Periods) (For Festive Periods*)  
A. 10.00 am – 02.00 pm 
B. 02.00 pm – 06.00 pm 
C. 06.00 pm – 10.00 pm  
(*Festive periods refer to Mother’s Day, Chinese New Year and Christmas Day)

• To ensure Our drivers’ safety on the road, delivery time could be affected due to bad weather or traffic conditions and/or unforeseen circumstances. We shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.
• For NEXT Day delivery charge to a single location is applicable per whole cake order
• For SAME Day delivery charge to a single location is applicable per whole cake order
• For express delivery, a delivery surcharge fees in additional of the applicable Delivery Charges to a single location is payable per flowers order and subjected to the available flowers. No fixed timing is allowed and is subject to availability of delivery schedules. 
• For a successful delivery, we require a full delivery address, contact number and name of recipient and time of delivery.
• For subsequent requests or redirection of orders, an additional delivery fees is applicable to a single location per whole cake order.
• All deliveries can only be made in Singapore. Please note that overseas orders can only be delivered to Singapore addresses except to protected/restricted areas, Jurong Island, Sentosa, schools and student/childcare centres.
• In the event that there is no recipient or no one at the delivery destination to receive the cake, the cake will be returned back to our outlet for resend subjected to redelivery fees . No requests for refund will be entertained due to the perishable nature of our products.
• Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
• flowers must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery . We reserve the rights not to entertain any further complaints thereafter.

We provide  an option to our customers same day service on daily basis , substitution may be necessary to ensure your order is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the requested item.

For delivery charges, please refer to the following:
there will be a delivery charge in Singapore for same day/next day delivery. Note that certains areas will be surcharges example, Tuas, Jurong, Sentosa, Sungei Kadut, Gul areas, Joon Koon areas.
  
5.  AMENDMENTS & CANCELLATIONS 
• No amendments or changes are allowed 3 working days prior to delivery or collection (exclude Saturdays, Sundays, Public Holidays).
• Amendments
An administrative surcharge of $5 will be imposed for each amendment required 3 working days prior to delivery or collection. We reserve the rights not to entertain any further complaints thereafter.
• Cancellations
Once Payment received NO CANCELLATION is allowed unless it is initiated by QUEENFLORA

6. CONFIRMATION OF ORDER
It is customer's responsible to check that the order has been processed for the RIGHT ITEM, DELIVERY DATE, DELIVERY TIME, MESSAGE. 
We WILL NOT Be Responsible for Any Non Confirmation of Order verbally.
All Orders or Changes will be based on Email Corresponding ONLY

FLOWER ORDERING

1.  SUBSTITUTION
Throughout the world seasonal and regional conditions may affect the supply and cost of flowers, foliages and fruits. We reserve the right to make appropriate substitutions whilst maintaining the value of your Order. The particular vases or basket shown will be supplied . However, should any be unavailable, you will be informed via email and a similar value and style of respective vase or basket will be substituted.

All Orders are subjected to our e-mail confirmation.

2.  ORDERS 
• Orders may be made through our Dial-a-cake hotline +65 6243 2997 for local residents
• Orders may be made SAME DAY subjected to cakes availability through online ordering
  
3.  PAYMENT 
• Payment must be made in full upon ordering. 
• Only AMEX, VISA and Mastercard will be accepted for telephone orders.
• All payments are non-refundable. 
  
4.  DELIVERY & ACCEPTANCE 
• The delivery service is available daily. The exact time of delivery cannot be fixed and We will endeavour to deliver within the selected delivery timing.
Choice of Delivery Schedules 
  (For Non-Festive Periods) (For Festive Periods*)  
A. 10.00 am – 02.00 pm 
B. 02.00 pm – 06.00 pm 
C. 06.00 pm – 10.00 pm  
(*Festive periods refer to Mother’s Day, Chinese New Year and Christmas Day)

• To ensure Our drivers’ safety on the road, delivery time could be affected due to bad weather or traffic conditions and/or unforeseen circumstances. We shall not be liable or responsible for any late delivery or failure to deliver the products ordered due to unforeseen circumstances beyond control.
• For NEXT Day delivery charge to a single location is applicable per whole cake order
• For SAME Day delivery charge to a single location is applicable per flower order
• For express delivery, a delivery surcharge of $30 to a single location is payable per flower order and is subject to standard cake designs only in additional the NORMAL Delivey Charges. No fixed timing is allowed and is subject to availability of delivery schedules. 
• For a successful delivery, we require a full delivery address, contact number and name of recipient and time of delivery.
• For subsequent requests or redirection of orders, an additional delivery surcharge is applicable to a single location per flower order.
• All deliveries can only be made in Singapore. Please note that overseas orders can only be delivered to Singapore addresses except to protected/restricted areas, Jurong Island, Sentosa, schools and student/childcare centres.
• In the event that there is no recipient or no one at the delivery destination to receive the flower, the flower will be returned back to our outlet for resend subjected to redelivery fees . No requests for refund will be entertained due to the perishable nature of our products.
• Refusal of any item by the recipient will still be considered as delivered and no refund will be made.
• Flowers must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon delivery . We reserve the rights not to entertain any further complaints thereafter.
  
5.  AMENDMENTS & CANCELLATIONS 
• No amendments OR changes are allowed 3 working days prior to delivery or collection (exclude Saturdays, Sundays, Public Holidays).
• Amendments
An administrative surcharge of $5 will be imposed for each amendment required 3 working days prior to delivery or collection. We reserve the rights not to entertain any further complaints thereafter.
• Cancellations
No Cancellation is allowed once payment is received unless it is initiated by GINFLOWERS

6. CONFIRMATION OF ORDER
It is customer's responsible to check that the order has been processed for the RIGHT ITEM, DELIVERY DATE, DELIVERY TIME, MESSAGE. 
We WILL NOT Be Responsible for Any Non Confirmation of Order verbally.
All Orders or Changes will be based on Email Corresponding ONLY